How much does shipping cost?
If you choose regular shipping method, we would like to tell you that shipping is free for all orders. If you want to use DHL International Express shipping to expedite the whole process, the shipping fee will be $18.05 for the first pair. The freight increases $5 for each pair added to the order.
When can I expect to receive my glasses?
The glasses will be delivered to you in 10 or 14 days after placing the order for ordinary shipping method. And the DHL International Express shipping takes about 5 to 7 days for delivery.
What is my order status?
To check on the status of the order, sign into your account on leotony.com using the email address and password you used during checkout. Click “Orders” from the menu when you signed in. Then you can check the order status.
What is your shipping route?
For ordinary shipping orders, we would ship the glasses from our factory to US office in Seattle, Washington. Then our US office will ship the order out to you by USPS first class.For DHL International shipping orders, the glasses would be directly shipped out to you from our factory.
Don’t worry! If the USPS website shows that the glasses are missing during transit to you, we would remake the glasses for you at no charge and reship your order. If the package is damaged, you can email us a photo showing the issue, and then we can resend new glasses to you.
What is your return policy?
LEOTONY customers have 30 days from the date of delivery to return an item. If you are not completely satisfied with your LEOTONY purchase, for any reason, we will offer you a full refund or exchange within 30 days of receipt. Repair service is free within one year of purchase. We also provide free nose pads and screws replacements for your LEOTONY products.
What is the return process?
Do you offer lens replacement?
What do I do if the glasses have prescription issues when I receive them?
How to place an order on your website?
What if I need to change my order?
Can I get a discount if I place a large order?
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